Terms of Service

Last updated: 2026-09-04 · Contact: sales@toolsder.com

1. Acceptance

By purchasing or using Log Audit Platform, you agree to these Terms. If you do not agree, do not purchase or use the software.

2. The Product

Log Audit Platform is a self-hosted audit-logging and compliance software (Spring Boot backend + Vue 3 admin UI). It is delivered as a commercial source license for private deployment on your own infrastructure. It is not a SaaS: your audit data never leaves your perimeter.

3. License Grant

Subject to payment, we grant you a non-exclusive, non-transferable license according to the tier purchased (Single / Business / Enterprise):

• You may install, use, and modify the code for your own deployments.
• Activation is machine-bound: after purchase we issue a code tied to your server's machine code.
• Redistribution or resale of the source requires the Enterprise / OEM tier.

4. Delivery

After payment clears (processed by Waffo), we email you an activation code. You copy your server's machine code from System > Configuration > License, send it to us, and we issue a machine-bound license. Paste it back to activate — no external server, no phone-home.

5. Pricing & Payment

Prices are listed in USD on the website. Payment is processed by Waffo Pancake (merchant of record). The platform processing fee is deducted from our side and is not added on top of the customer's price.

6. Maintenance / Subscription

Annual maintenance tiers provide updates and support for the subscribed term. If maintenance lapses, your license remains permanently valid — only updates and support stop.

7. Refund Policy

Log Audit Platform is a digital product delivered as a machine-bound license key. Because the license is generated and bound to your server upon fulfillment, refunds are limited as set out below.

• One-time license (Single / Business / Enterprise): A full refund may be requested within 7 days of purchase if the machine-bound license has not yet been issued or activated. Once the license is issued and activated on your server, the sale is final and non-refundable, as the digital product has been delivered and consumed.
• Annual maintenance subscription: New subscribers may request a full refund within 7 days of the first charge, provided the maintenance term has not been substantially used (no updates downloaded or support requests opened beyond the plan quota).
• Duplicate charges: Any duplicate charge caused by a billing error is refunded in full.
• Service outages: For verified outages caused by us exceeding 72 hours, we offer a pro-rata refund or a term extension.
• Statutory rights: Where applicable law grants a cancellation or refund right (e.g., the EU/UK 14-day cooling-off period), those rights are preserved.

How to request a refund: Email sales@toolsder.com from your purchase address with your order email, transaction ID, and reason. We confirm within 2 business days and process eligible refunds to the original payment method within 5–10 business days.

Non-refundable: used license periods (except the cases above); maintenance fees requested more than 30 days after the first purchase; and accounts terminated for breach of these Terms.

8. Acceptable Use

• Use the software only for lawful purposes.
• Do not circumvent license checks or activate on more servers than licensed.
• Do not redistribute or resell the source beyond the rights of your tier.

9. Intellectual Property

We retain all intellectual property in the software. You receive a license, not ownership. Trademarks and brand belong to the licensor (us).

10. Warranty Disclaimer

The software is provided "as is" without warranty of any kind. We do not warrant uninterrupted or error-free operation.

11. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount you paid for the license.

12. Termination

On material breach of these Terms, your license may be revoked. Sections that by nature survive (IP, liability, governing law) remain in effect.

13. Governing Law

These Terms are governed by the laws of the People's Republic of China. Disputes are resolved through friendly negotiation; failing that, by the courts of the licensor's place of residence.

14. Contact

Questions: sales@toolsder.com